April 8 Chapter Meeting

It’s All About the Soft Skills

Soft skills are often overlooked, but they play an important role in day-to-day operations. Technical functional skills will help you get your daily tasks done. But if you want to build sustainable relationships, improve your leadership skills, improve your teaming skills, or be a trusted advisor, that is when the soft skills will be crucial. These skills will help you get to know your customer better and know who the key stakeholders and decision-makers are. As RIM professionals continue to fight for, and maintain, their seat at the table, it’s important to move beyond just being a subject matter expert and into the role of trusted advisor to their organization. While there are a variety of factors and focuses that need to be adjusted to get from being a SME to trusted advisor – one of the most important is building trust. This involves connecting with others, cultivating relationships, and communicating effectively and respectively. This requires the soft skills or the uniquely human skills.

John Spencer, RIM Service Delivery Manager for Ernst & Young LLP, will offer simple and practical guidance to help you develop and sustain the skills needed to continue pushing your career to the next level. You won’t want to miss the seminar that was voted ‘Best Presentation’ two years running at ARMA’s InfoCon, so sign up today!

John Spencer is the RIM Service Delivery Manager for Ernst & Young LLP. He serves as the leader for daily operations with respect to all RIM procedures, policies, and practices across the US. He has more than 25 years of experience in customer service, people management, project management, and building relationships. Prior to joining Ernst & Young LLP, he worked for The Coca-Cola Company and The Home Depot. John has been a member of ARMA since May 2008. Active in the Dallas ARMA Chapter, he has served as Chapter President and VP of Membership. He is currently serving on the ARMA Southwest Region Team as the Chapter Advisor for Marketing and Membership.

Date: Wednesday, April 8, 2019

Time: 11:45am – 1:00pm

Registration Deadline: N/A – the meeting link will be sent to all members in the morning on April 8

Location: Zoom Meeting


  • 11:45 Chapter Announcements
  • 12:00 Education Session

Streaming: The Chapter Meeting will be available via streaming only

Cost: $15 Suggested – During these unusual times we want to make sure that educational and social opportunities are available to all of our members. With that in mind, we will be sending out the link to the Zoom meeting to all members – regardless of payment. If you’re able, we ask that you pay the regular $15 streaming charge and all profits will be donated to front line responders.


This reservation is to attend meeting via streaming service only

$15.00 (Tax Exempt)

Please provide the name of each person attending

How many ?




GKC ARMA Cancellation Policy –

Cancellations must be received no later than noon on the MONDAY before the meeting. If you cancel prior to that time, you will be issued a credit to attend a future luncheon meeting.

No shows and cancellations received after the 12 noon deadline noted above will be invoiced the full registration amount. The Chapter incurs a cost from the restaurant for the number of reservations made and will pass this expense on to the member.

A GKC ARMA member may transfer their meeting registration to another individual. If that person is a non-member, the non-member would need to pay the difference between a member registration and the non-member fee.

Thank you for your cooperation.

GKC ARMA Prepaid Reservation Policy 

Want to make your accounting easier- lessen the number of expense reports you file?

GKC ARMA now offers a prepay option. As a member of GKC ARMA you have the opportunity to prepay for the 8 regular monthly meetings in advance ($25 monthly meeting fee x 8 meetings = $200 total to prepay).  Does not include final member event/meeting.   

If you are not able to attend and have prepaid, send someone in your place and as always, an RSVP is required after receiving the invitation letting us know who will be joining us for lunch.  You may also make payments for each meeting you attend if that is more convenient as well.